Refund Policy

Damaged Goods Upon Arrival

In most instances, we will offer a replacement or substitute free of charge, and ask that you text or email a picture of the damaged product to help us better understand what went wrong. If you elect to receive a refund instead of a replacement, we will honor your request.

Not Satisfied with Product / Not What I Expected

If you are dissatisfied, please send your feedback to In any reasonable circumstance your order may be fully refundable, at the discretion of our President. However, we do request a non-refunded return shipment of purchased goods in order to preserve and restore inventory that has not been opened or unsealed. Products that are used by the purchaser are not returnable, and may or may not be entitled to a refund, based on the discretion of our President. You can trust that we practice good faith decision-making when we determine eligibility for all requested refunds. We strive to prevent dissatisfaction, but when it inevitably occurs, it is our duty to correct it!

Incorrect Orders / Placed by Mistake

You may be able to be fully refunded for orders placed by mistake. It depends on whether or not the order has been shipped by the time we receive your inquiry. Due to our emphasis on speedy delivery, we suggest that you try to contact us aggressively to cancel any orders that were placed by mistake. If the order has not been shipped, we can cancel the order and initiate a refund promptly. If the order ships, we require a return of the shipment at expense of the buyer. We will refund the full product price for any incorrect orders returned to us, but we will not refund the original shipping price either.

Online Order Support

Call or text Birch Boys customer service at (518) 299-9620. Or contact us via email ( If you are unable to reach us, please leave a voicemail or other message to reference and we will get back to you as soon as possible. Thanks for choosing Birch Boys.